COVID-19 Contingency Plan In Place – Updated 22nd June 2020

Firstly, we would like to take this opportunity to thank everyone’s support, donations, and kind words during these strange times.  Our aim is to keep your loved ones and our staff safe and COVID free.  As you are aware all Residents and staff have been tested with all receiving negative results.

We are currently continuing to follow the government advice. 

Although the government have relaxed some areas of businesses, this does not currently include Care Homes.

 The below measures are still in place:

 All of the measures below have been in effect since the 13th March 2020 and until further notice. 

We have stopped all but essential visits who are having to adhere to strict protocols. 

Anyone who walks into the home are temperature checked with a non-touch thermometer, and if their reading is above 37.2 degrees Celsius they are refused entry including staff members. 

Residents & staff are temperature checked multiple times during each day.

Essential visitors i.e. Community Nurses, etc., are asked to wear PPE and are only allowed to visit the specified area which they need access to. 

The Function room has now been set up as a changing room facility for our staff, who now have to enter from this entrance and change into their uniforms, and before their shift finishes they have to change out of their uniforms and exit from there.

We have hand sanitiser stations throughout the home, and have added additional stations. 

We have increased our domestic hours to keep all surfaces and areas clean and sanitised and all staff are aware of the need for stringent infection control.

We have signed up to additional companies for supplies of food and PPE to make sure we do not run out.  We have sufficient supplies of PPE and food and we continuing to purchase extra so we do not run out.

We have stopped all day care for the time being – this will be reviewed. 

We remain open for permanent residents pre-screened and safe admissions, they will need to have been tested negative of COVID-19 before they are admitted into Down Hall, as we are not risking the lives of our residents and workforce. However, they will be isolated in a separate wing for 7 days before they start to interact with the rest of the residents within the home. 

We have upgraded our internet just before the pandemic and have devices for our residents to stay connected with their loved ones via video calling. 

Delivery drivers are told to deliver all goods outside the home.

Post is delivered outside the home into a clear box we have at the entrance. 

I hope you all understand the robust measures we have in place, and hopefully we can soon get back to some sense of normality.  However, the virus has not gone away and due to the vulnerability of our residents we need to continue to be vigilant and follow the current measures in place.

 Moving forward the current plans for visitors are as follows:

Covid-19 Visiting Guidelines– Updated 22nd June 2020

We have been reviewing what is working (or not) and how we can improve with regards to the new visiting schedule so that everyone is totally clear of the guidelines and how we need to manage this for the foreseeable future. We have included some further information and guidance that we require all visitors to adhere to when here on a visit. The home understands that each resident has individual needs and that the visit needs to be arranged with those needs in mind.

Visiting Guidelines:

  • Visitors are more than welcome to visit Down Hall by strictly following social distancing guidelines on a pre-booking system via the office. Please ensure that you call prior to any visit to state a date and time, preferably at least before the day of the visit, so that we can arrange for the visit to take place in the safest way possible.
  • All visitors will remain outside of the home when seeing their relatives. Visitors will need to report to the main front door prior to the visit. At this moment in time we are not having any internal visiting other than EOL care needs.
  • We are allocating visits at the following times:

10am – 11am, 11am – 12pm, 12pm – 1pm, 2pm – 3pm, 3pm – 4pm, 4pm – 5pm

  • We will allocate a 1 hour maximum visiting slot to both areas of the home i.e. Oak (at front) and Ash (at back) at the times shown above. Please note, if circumstances mean that someone is running late for their allocated visit time, then we cannot extend the visit time if there is someone else due in the next time slot for that area. By doing this we can minimise the foot fall of visitors at any one time and the risk of Covid-19 transmission.
  • A maximum of 2 people visiting the same person at any one time (these must currently be from the same household).
  • Any gifts for residents must continue to come through the main entrance prior to visits.
  • Where possible, visitors can speak/see from the residents own rooms – at 2 metres distance apart (please wear a face covering if there is a difficulty in keeping this distance i.e. hearing )
  • Please remember that it is important that there must be no physical contact between residents and their relatives at this current time. We understand how difficult this may be but is necessary for all concerned.
  • You will also be required to bring a face covering to wear with you, as we cannot guarantee the minimum 2 metres social distance in all areas. Please also bring your own hand sanitiser for your own personal use.
  • We are currently unable to offer the use of toilet facilities and/or refreshments to visitors.
  • We will manage and risk assess visits on an individual basis due to the resident’s needs and understanding of the current Covid-19 guidelines.

The staff at the home wish you to have a positive visiting experience which we know will be of benefit to you and your relative. However, if they have concerns that anyone is not keeping to the guidelines then they do reserve the right to express this i.e. ask visitors to stay at the required distance apart from their relative and/or wear a face mask if required.

Hopefully, it will not long before we can open our doors, however these measures will remain in place until further guidance to minimise the risk to others.

In the meantime


Your sincerely, 

Nimesh Patel – Director 
Pritesh Patel – Director 
Manager – Karen Johnson
Deputy Manager – Sue Freeman